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PRIVACY POLICY

 

1. Introduction

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or purchase made-to-order furniture from us.

We are committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

We are the data controller responsible for your personal data.

Business name: Studio Marsa LTD          

Contact email: contact@studio-marsa.com

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3. What Personal Data We Collect

We may collect and process the following personal data:

  • Name

  • Billing and delivery address

  • Email address and telephone number

  • Order details and correspondence relating to your order

  • Payment confirmation details (we do not store full card details)

  • Any information you voluntarily provide when contacting us
     

4. How We Use Your Personal Data

We use your personal data only where lawful to do so, including to:

  • process and fulfil orders for made-to-order furniture;

  • communicate with you about your order, delivery, or enquiries;

  • arrange delivery with third-party carriers;

  • maintain business and accounting records;

  • comply with legal obligations.

We do not use your personal data for automated decision-making.

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5. Lawful Basis for Processing

Our lawful bases for processing personal data are:

  • Performance of a contract – to fulfil your order;

  • Legal obligation – for tax, accounting, and record-keeping purposes;

  • Legitimate interests – to operate and improve our business, provided this does not override your rights.
     

6. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

  • payment service providers;

  • delivery and logistics providers;

  • professional advisers (such as accountants).

All third parties are required to handle your personal data securely and lawfully.

We do not sell your personal data.
 

7. International Transfers

We do not normally transfer personal data outside the UK. Where personal data is transferred outside the UK (for example, if a delivery or service provider is based overseas), we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

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8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Order and payment records are typically retained for up to six years to comply with HMRC requirements.

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9. Your Rights

You have the right to:

  • request access to your personal data;

  • request correction of inaccurate data;

  • request deletion of your data (where legally permissible);

  • object to or restrict certain processing;

  • request data portability;

  • lodge a complaint with the Information Commissioner's Office (ICO).

To exercise your rights, please contact us using the details above.

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10. Cookies

Our website may use cookies and similar technologies to ensure it functions correctly. Further information is provided in our Cookie Policy.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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12. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@studio-marsa.com

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